At Echokeeping, we strive to ensure our customers are satisfied with their purchases. If for any reason you are not completely happy with your digital goods, we offer a 30-day refund policy. Additionally, we accept returns for eligible physical items.
Eligibility for Refunds
To be eligible for a refund on digital goods, the following conditions must be met:
- The request for a refund must be made within 30 days of the purchase date.
- The digital product must not have been downloaded or accessed beyond the initial access.
- The reason for the refund request must be clearly stated.
Return Policy
Accept Returns: Yes
Return Window: 30 days from delivery date
Return Method: By mail
Item Condition: New
Restocking Fee: No fee
Return Reasons and Fees:
- Remorse: No fee
- Defective: No fee
How to Request a Refund or Return
To request a refund or initiate a return, please follow these steps:
If approved, the refund will be processed, and a credit will be applied to your original method of payment within 5-10 business days. For returns, instructions will be provided on how to mail back the item.
Contact our support team at support@Echokeeping.com with your order number and a detailed reason for the refund or return request.
For returns, ensure the item is in new condition and securely packaged for mailing.
Our team will review your request and notify you of the approval or rejection of your refund or return.
If you have any questions or need assistance please visit our FAQ page or Contact Us page for detailed information. For additional support please don’t hesitate to contact us at:
Business name: Echokeeping.com
Company name: ECHOKEEPING LTD
Company Number: 15575655
Email : support@echokeeping.com
Address: 24-26, Arcadia Avenue Fin009/8536, London, United Kingdom, N3 2JU
Phone Number: +44 (736) 025 1869
Opening Hours: Monday to Friday – 10:00 AM to 6:00 PM (CDT)