Last updated: March 2026
At Solmeks, we want you to be satisfied with your purchase. If you are not completely happy, you may request a return according to the policy below.
Return Window
We offer a 30-day return policy.
You have 30 days after receiving your item to request a return.
Eligibility for Returns
To qualify for a return:
- The item must be unused and in the same condition that you received it
- The item must be in its original packaging
- Proof of purchase or receipt is required
Items sent back without first requesting a return will not be accepted.
How to Start a Return
To request a return, please contact us through our support page:
Customer Support:
https://echokeeping.com/contact
Email:
support@echokeeping.com
Once your return request is approved, we will send you instructions and a return shipping label.
Return Addresses
Depending on the order destination, returns may be sent to the following address:
Solmeks Returns Center
Yarm Road
Stockton-on-Tees
England TS18 3NA
United Kingdom
Please do not send items back without contacting us first.
Return Shipping Cost
Return shipping is free for eligible returns once the return request is approved.
Damaged or Incorrect Items
Please inspect your order upon delivery.
If your item is:
- damaged
- defective
- incorrect
Contact us immediately so we can resolve the issue.
Non-Returnable Items
The following items cannot be returned:
- Custom or personalized products
- Perishable goods
- Hazardous materials or flammable liquids
- Sale items
- Gift cards
If you are unsure whether your item is eligible for return, please contact us.
Exchanges
To exchange a product, please return the original item first.
After the return is accepted, you may place a new order for the replacement item.
Refunds
Once we receive and inspect your returned item:
- We will notify you if the refund is approved
- If approved, your refund will be issued to the original payment method
Refund processing time: within 10 business days after approval.
Your bank or credit card provider may require additional time to process the refund.
If more than 15 business days have passed since your refund was approved, please contact us.
Customer Support
Business: Solmeks
Website: https://echokeeping.com
Business Address:
Yarm Road
Stockton-on-Tees
England TS18 3NA
United Kingdom
Customer Support Email:
support@echokeeping.com
Phone:
+44 7828 095016
Support Options:
Preferred contact method: Website contact page